Refund & Cancellation Policy

The short version: We do not process payments directly. On Android you pay through Google Play; on iPhone you pay through Apple's App Store. Every refund or cancellation is handled entirely by that store, under its own refund policy.

1. How Awaken Journal is purchased

Awaken Journal is sold only through the app stores: the Google Play Store for the Android app, and Apple's App Store for the iPhone app. This covers every purchase, subscription and optional contribution made in the app. We do not accept payments directly on this website, and we never see or store your card, UPI, or bank details — the store handles the entire transaction.

2. Refunds are the store's policy, not ours

Because the store processes every purchase, refunds and cancellations are governed by that store's own policy, not by us: Google Play's refund policy for Android, and Apple's refund process for iPhone. We have no ability to issue a refund ourselves, and no separate refund window of our own — the store's rules and timelines apply in full.

3. How to request a refund

Android (Google Play): open the Play Store app, go to Account → Order history, find your Awaken Journal purchase, and select Request a refund.

iPhone (App Store): sign in at reportaproblem.apple.com, choose Request a refund, pick a reason, then select your Awaken Journal purchase.

Each store's own process is what actually governs this, so follow the current steps at the links in Section 2 if they differ.

4. Cancelling a subscription

Cancel in the store you paid through: on Android, Play Store → Payments & subscriptions → Subscriptions; on iPhone, Settings → your name → Subscriptions. Deleting the app or your account does not cancel a store subscription on its own.

5. If the store directs you back to us

If Google's or Apple's process ever points you to the developer for a specific question about the app itself (not the payment), email help@everythingawaken.com. If it isn't resolved within 48 hours, email our founder directly at reet@everythingawaken.com.

6. Changes to this policy

We may update this page if our distribution model changes. Any change will be posted here with a new "last updated" date.

7. Governing law

This policy is governed by the laws of India, with courts in Gurdaspur, Punjab having exclusive jurisdiction, to the extent anything here is not superseded by Google Play's or Apple's own terms.

8. Contact

Questions about this policy (not a refund itself — see Section 3): email help@everythingawaken.com (founder escalation: reet@everythingawaken.com). See also our Terms and Privacy Policy.