1. What a contribution is
Contributions made through our Support page are voluntary payments that fund the development, infrastructure, security, and long-term future of Everything Awaken. They are not the purchase of a live product. As a thank-you, every contributor receives a Lifetime Redemption Code, delivered to the email address used at payment once Awaken officially launches.
Contribution amounts are inclusive of GST where applicable. GST is not currently being collected as turnover is below the applicable registration threshold.
2. Cancellation
A contribution is completed instantly through Razorpay, so there is no ongoing subscription to cancel. If you wish to cancel a contribution you have just made, contact us using the details below before your redemption code is delivered.
3. Refund eligibility
Refunds are available in two fixed windows:
- Window 1 — Pre-launch (within 7 days of contribution): You may request a full refund within 7 days of your contribution date. No reason is required.
- Window 2 — Post-launch (within 7 days of code delivery): Once the Android app launches and your Lifetime Redemption Code is delivered to you, a further 7-day refund window opens. A full refund is available within this window; no reason is required.
- Gap period: After Window 1 closes and before Window 2 opens — that is, more than 7 days after your contribution date and before the Android app launches — contributions are non-refundable and non-cancelable.
- After Window 2 closes: Once both windows have elapsed, or once your code has been redeemed, the contribution is non-refundable.
- Duplicate or accidental payments are always refunded in full on request, regardless of the windows above.
4. How to request a refund
Email help@everythingawaken.com from the email address used for the contribution, with your Razorpay Payment ID (from your payment confirmation) and the amount. If it isn't resolved within 48 hours, email our founder directly at reet@everythingawaken.com.
5. How refunds are issued
Approved refunds are processed through Razorpay back to your original payment method. Refunds are typically completed within 5–7 business days, though the exact timing depends on your bank or payment provider. We do not charge any fee to process a refund.
6. Changes to this policy
We may update this policy as Everything Awaken moves from pre-launch to launch. Any change will be posted on this page with a new "last updated" date and will not affect a refund request already in progress.
7. Governing law
This policy is governed by the laws of India, with courts in Gurdaspur, Punjab having exclusive jurisdiction.
8. Contact
For any refund or cancellation question, email help@everythingawaken.com (founder escalation: reet@everythingawaken.com). See also our Terms and Privacy Policy.